Called in at the local store. Service from member of staff was unhelpful. We asked if the tap was available from the shop as we live in Doncaster. Were asked for the product code which I didn't have but could describe the tap in detail. Was told to show the member of staff from my phone, unfortunately by battery ran out so was unable to access the internet. Not at any time did the member of staff offer to look up the product on the shop's computer but was told to go home and order online. Was told that delivery would be refunded if we arranged to collect in store so I suppose that was a positive but felt so annoyed that than that we were not helped in any way. Ordered the tap online which was very easy and had it delivered to home as we did not want to go back into the shop. Ironically we are looking to upgrade our bathroom in the next few months but would certainly not use Doncaster Kitchen and Bathrooms after our experience .