Ordered a set of touring gravity lighting stands, upon arrival, the base plates were quite badly damaged, not just with scratches quite bad scuffs that were obviously touched up with some kind of paint/marker pen. After phoning up and explaining the situation I was told as they were touring stands, it should be acceptable to receive them in this condition as they are designed to have heavy use and having defects on the delivery was pretty standard. My opinion personally is, if you order something brand-new it should be in brand-new condition. Apart from this, the attitude of the guy on the phone and just seemed quite negative and he had a “why are you moaning” attitude? On requesting a replacement I was told this couldn’t happen. The only option was a small amount of refund that didn’t really resolve my problem, Would I purchase from here again? probably not!!