Ordering online was simple, I chose my delivery date to suit and paid by card, job done. The day of delivery came and I heard nothing. By 4.30pm I was on the phone to find out what was happening, I was told the delivery would be made that day, but it could happen anytime up to 6pm. It didn't arrive. On the next working day I recieved a text in the morning to say my delivery would be made within 2 hours, it didn't arrive. But by mid afternoon I had my stove and the delivery agent could not have been more helpful, giving me a hand to get the stove in-doors. Given the problems I had you may wonder why I give 5 Stars. In my view the test of a company is how they respond to problems. To my surpise I received a call from Direct Stoves at 7.30 that evening, checking if the stove had arrive and explaining what had caused this unusual problem with delivery. I was given an apology and compenstation for the inconvenience. The stove is not yet installed but I've unpacked it and it looks good. So whilst my experience was not particularly good, the way in which the problem was handled was excellent and that gives me confidence in this company.