I sent my frames to be re-glazed with a new prescription. While the service was fast, I received back my glasses with a broken arm and so bent out of shape they no longer fit on my face, the arms just flail out the side away from my ears. I tried emailing their customer service and got what can only be described as automated responses from 'Francesca'. I sent pictures, requesting a refund and compensation, and got back a response from 'Francesca' saying: 'We are sorry to see this, please send these back to us with a copy of your prescription and a covering letter stating what you would like changed and we will amend this for you.' The responses I kept getting just said 'we can fix this, please send them back to us' etc. After 5 attempts, I've given up. You cannot fix the damage, the plastic is completely split on the arm and there's now a 2mm gap. I now have no glasses and I'm having to go buy a new pair. I've therefore had to resort to writing bad reviews everywhere I can find in the hope that someone might actually give me my money back and provide compensation for the broken frames that will cost £89 to replace. Avoid.