All of the staff that I spoke to at Direct Stoves have been efficient and very pleasant to talk to. There were a few hiccups involved in sourcing my Log Burner from the manufacturers due to the prevailing national conditions but all my phone calls have received personal attention and I've been called back or emailed whenever necessary to keep me up to date. Couldn't fault the service, the ordering page and pricing is very clear and it's easy to select the options you want to include. The log burner that I bought was also very competitively priced. Highly recommended!