The fire place is great, no instructions to fit or details of the fire place out put for the HETAS certification so it had to be searched by the guy who installed for me. Cost was reasonable and delivery was straight forward. The only down side was that I had to have it delivered to my mothers as I was away working and the delivery guy was really in-helpful lifted the pallet of with a heavy cast iron fire place on it and would only drop off at the top of the drive he wouldn’t wheel it 5m into a secure garage which left my 75 year old mother worried about it being stolen until I got back…. I think this is terrible service and the guy was just rude… shame really a little bit of customer service goes a long way… the delivery process does need a review the fire places should be made secure unwrapped and checked for damage prior to them leaving, as I’m sure the customer will get the blame for the damage not good….. you need to look at this