Nice towels but they have started fraying after just 9 months. When I emailed the company a very friendly person told me that as the towels are 9 months old they can not accept responsibility. I persevered and they told me to send them in for a review. A few days later the same towels were returned to me with the comment that they look they have been caught on something - this is two towels both fraying at the hemline by the way- and offering me a 15% discount on replacement towels! I find it extraordinary. I've got cheap towels bought from supermarkets and charity shops that have withstood the same amount of washing as these, for which I paid £35 a piece. I dont think much of this company policy and I dont think I'll be spending another £70 sorry £61.50 replacing these ones.