Hands down the worst company I have ever dealt with. All they have done is lie and fob me off, I have never known such bad customer service. I ordered a 3 seater and 2 seater couch at the beginning of September 2023 for delivery in December. The beginning of December comes and surprisingly we get a delivery date of the 4th and even a 3 hour time slot in which it would be delivered. I got rid of our old couch on the 3rd and arranged to finish work early to make sure I was in when it arrives. On the 4th the time slot they gave me comes and goes with no couch being delivered. I obviously rang Dfs only to be told that they had made a mistake and the couch wasn't going to be delivered until the end of December/beginning of January! Apparently someone had tried to ring me the day before to let us know but didn't think to leave a message or ring back when they couldn't get through?! All over Christmas we were left without a couch which as a family of 5 was an absolute pain. THEN (yes it gets worse) on 26th December they messaged and told me our couch was being delivered on the 29th. Sure enough the delivery truck pulls up in the morning and unloads what looked like a 10 year old couch, that had rips along the bottom, cat scratches up the sides and what looked like mould along the back! They had (nearly 4 weeks later!) decided to send a temporary couch and even the delivery driver said he questioned it when he saw it on the truck as it was so dirty and battered and he admitted he wouldn't accept it if it were him!! I obviously refused to accept the couch (which any sane person would, it was that bad) and phoned Dfs straight away. The man I got through to (Dylan) was full of apologies and promised I would get a phone call back the same day and a delivery of our actual couch. He said he couldn't understand why we got sent the temporary couch as apparently our new one is ready to be delivered?! Wasn't holding my breath anyway but 3 hours later, surprise surprise no phone call, I rang back and got a lady this time saying that it can take up to 72 hours for a phone call back and that Dylan shouldn't have told us we would definitely get a call back the same day, not to mention the couch being delivered!! It is now the 5th Jan and we still have no couch and apparently no one at Dfs can tell us when ours will be delivered!! Honestly angry doesn't cover it. All this company does is lie to you, it's absolutely disgusting, especially for the price you are paying for the couches in the first place! So over a month with no couch and who knows when we are actually getting it!