Quite literally the worst experience with any retail company ever! 3 weeks after order we were contacted to say the configuration of the sofa we had ordered is in fact incompatible (after being explicitly wrongly advised by sales agent that it was compatible) - Orka Sofa with recliner & extension piece. Reluctantly we opted to progress without the extension piece but DFS wouldn't expedite the order so again 6 week lead time. After a further 8 weeks the sofa still wasn't delivered, but when it was finally delivered, it didn't come in sections (again advised by sales rep that it had) so wouldn't only fit through a double door or take a window of house out. We had decorated our living room to match the navy blue velvet sofa & sold our previous sofa once delivery was confirmed so we now have no sofa in living room, and DFS don't appear to care in the slightest. Post sales Customer Service is non existent, despite what they promise you. Its all lies! STAY AWAY FROM DFS if you value your time & sanity, please!