have multiple orders with DFS for furniture. However my first piece is a 3seater sofa and was due to be delivered in June. The 3 seater sofa turned up with no feet and no Eaziglides, which I have paid extra money for. Now the delivery man gave me the impression that I just needed to ring DFS and they would arrange for someone to deliver the feet in a few days. How wrong was he. DFS informed me that they were not able to add the feet for 3 months!!!...how ridiculous is that. Their customer service regarding this matter has been appalling as they really do not care that they're leaving me as a customer to have an incomplete sofa. I am also a disabled customer with a wheelchair, so sitting down on a sofa that low is actually painful and extremely uncomfortable for my body, yet I have nothing else and have to sit on a cheap folding chair most of the time. To me, the worst part is that you already have to wait months to receive any DFS sofa, so for them to make such a HUGE mistake is absolutely ridiculous. Anybody can make a mistake, I accept that. Its the fact that they do nothing to correct the mistake and they're such a huge company. My sofa was delivered in June 2023, and when I spoke to them, they said nothing could be done and I wouldn't get the feet until September 2023. How can you expect customers to wait that long??? And its not as if their sofas are cheap, nor have I been offered any money back. When I spoke to them about money back they had the cheek to say it couldn't even be considered until the feet were delivered. They recently told me the feet would be delivered abit earlier -10th August 2023 to be exact, and someone would be coming between 9am-3pm, and knowone at all turned up, or even rang to reschedule or apologise for not turning up. I was here all day and didn't leave my house, and once again DFS's customer care is sooo poor that they have said absolutely nothing to me. I ordered this Sofa in April 2023 and here I am in Aug 23 still waiting for a complete sofa with no explanation, no compensation, no refund, no customer care, no urgency to correct things and no turning up with my sofa feet. I am utterly disgusted with all the treatment I have received from DFS, and I haven't even included how horrific my experience has been to order my pieces of furniture because of the sales person who took my order to begin with. It has been a shambles and I am now no closer to knowing what is going on with sofa. If I were you I would forget buying from DFS, their sofas are overpriced, nothing special and their services and customer care are poor. I never write reviews, even with bad experiences but I've never received a shopping experience worse than this, and I'm traumatised- especially when you're spending thousands of pounds on furniture, it's just totally unacceptable!!! Shop locally and get a better experience. I wouldn't recommend them to anyone. No one cares, once they have ur order ur just another order in their system. 4 months after my order date and I still have no complete sofa or Eaziglides and don't no when my sofa will be complete or if I will get any money back. I dread thinking about how my experience will go with my other 2 pieces of furniture which are due to be delivered the end of this month (August 23). Let's see how that goes. You have been warned though and my advice would be to go and spend thousands of pounds elsewhere where you are treated well, and they're reliable and actually deliver your furniture correctly!!! Don't bother with DFS!! They're a big company that fail to do their job well!!