An unexpected pleasure to deal with at a difficult time. Was a bit wary of using an online service but wasn't happy with the options offered by our funeral directors. The website was very clear, with templates that are easy to work out and very helpful guidance. When I had a query Alex was extremely helpful, calling back and making it a very easy process. When I spotted a small error on the sizing of one of the images I'd uploaded, Alex very quickly corrected it, with no fuss. The delivery was on time, exactly as expected and overall one of the most pleasurable online shopping experiences I've had in a while.