Hi I wish to lodge a complaint for the poor service I received from the taxi company I booked for the transfer from the hotel to the airport. I was originally told that they would pick us up at 6.25 from the hotel. This was also confirmed via the company booking website and a WhatsApp message. This bear in mind is with a flight time of 10.50. However a few hours later I get another WhatsApp message to say the pick time has now changed to 4.50 - which was 6 hours before departure time!!! A totally ridiculous request given the airport is only 40 minutes away!. I phoned the UK office to inform them of my displeasure at the change of pick up time. Why was I subject to the whims and convenience of the taxi company and having to suffer waiting 5 hours at the airport just because it suits the taxi company. I informed the UK office that I will not be ready to be picked up at 4.50 and that I will be making my own way to the airport and more importantly I will be expecting to be compensated for the additional cost of making my own way to the airport. I also informed the call handler to cancel the pick up. Which the call handler said he would inform the taxi company to cancel the pick up. Despite this request I was rudely awaken at 4.50 by the pick up guy to say he is waiting to pick up. I told him to go away as I was making my own way to the airport. As a consequence of the sheer incompetence I am now out of pocket by 740 Turkish lira which is what I had paid for the transfer to the airport. I now need this to be compensated as I did not receive the service I paid for This issue has rather spoilt what was otherwise a very good and relaxing holiday. I have no qualms about the other aspects of the service provided by your company. Could you please look into this and I look forward to a very speedy resolution to this. You may want to refer to the UK office for phone call records of my conversation with them . I now look forward to your response. Kind regards Mr ismail mulla