Hello , I have been meaning to write to you but I have TRIED to be extremely patient. I have never seen such poor service from a certified company before. I have not received my sweatshirt that I had ordered (BOSS sweatshirt). I demand an immediate refund as I am extremely disappointed and I would like for the manager to get in contact with me on my email khanhanax@gmail.com and I have a great mind to file a formal complaint as I am extremely disappointed. I not only had to go to a birthday party completely empty handed, but even after the sweatshirt was not sent to me. I am extremely disappointed and hope to hear from someone soon.