I ordered two pair of jeans levi's 511, one slim fit, the second one skinny fit. After that, I contacted customer service twice, through email and the website contact box asking for a change. I wanted to change the skinny fit to another slim fit. Everything seemed OK, customer service agreed to that change. But anyway 2 days after, I received 1 slim fit and 1 skinny fit at home (in the invoice it's written 2 pairs of slim fit jeans though). I haven't returned the skinny jeans because I don't want to waste more of my time. That's why the overall rating of this purchase to me is only average.