Recently purchased a Reina Carpi Designer Towel Radiator to replace a rusty old one. The ordering process was slick, no problems. My only small gipe is: the company offers "Guest tracking" therefore thought I would be able to see when the actual delivery was being made. This is not the case, "Guest tracking" means : 1. Payment accepted. (29th July) 2. Processing in progress. (30th July) 3. Shipped. (31st July) The rad arrived the following day. The outer packakging had a few dents which is to be expected but the inner bubble wrap was fine, as was the chrome plated rad. Please note the following concern about the actual product: In my case, I did not want to disturb the central heating system at this time and only wanted to remove and replace this one rad. I shut off both valves on the old one, drilled a small hole on the bottom rail, (the water only drips out until you open the bleed valve at the top). Once the old rad was empty, I uncoupled it and removed it from the wall. All good. I then marked out the postion for the new rad which was the same width but taller, I drilled the tiled wall and fitted the new brackets. I removed the existing tails (which were perfect) and fitted them to the new rad. I have considerable plumbing experience and know how to apply PTFE tape properly. All looked good... Here's the mistake I made: I didn't check the alignment of the tail / valves. I continued with the installation and after a bit of fiddling around I filled the rad. No leaks ! However, the return valve looked slightly squint. It looked ok but I new it would annoy me. After a while I decided to drain and remove the rad to check I had threaded the tail properly. I quickly realized the thread on the return side of the new rad was indeed not perfectly straight. Rather than go through all the hassle of, repacking it, sending it back and possibly getting another one with the same fault, I refitted it. It's not perfect but is still a great looking and performing rad. So, please check the alignment of the thread before fitting.