DISGUSTING CUSTOMER SERVICE ! We arrived as a family at 4.30 pm as we were travelling from Manchester and the traffic was heavier than usual, we telephoned ahead to confirm they were open until 5pm. We knew what items we wanted as we had looked on the website and our 14 year old son just wanted to try on the suit. Upon arrival there was no welcome or acknowledgment from any staff member, so we made our way over to the karting section and found the suit he wanted, The first interaction we had was from a grey haired individual ( I cant say gentleman as he most certainly wasn't ! ) who informed us that the shop would be closing in 20 minutes so we needed to hurry up, fair enough, so I asked for his help and he informed us he couldn't help us as he worked in the bike section and walked off. I then went to the counter to ask if anyone was available to help us, the same guy told us everyone was busy. I went back over to my family only for the lights to be turned off in the karting section where we were stood !. The same guy then approached again and told us again and told us we need to hurry up, at no point did anyone try to assist us. I had £350 to spend that day and all it would have taken was 5 minutes to go and get the item we wanted, instead the emphasis was getting us out of the shop ! We left the shop at 4.50 pm and asked another member of staff "is this how you treat all customers?" to which he replied, "to be honest if I turned up at Halfords 25 minutes before closing,,, implying it was our fault even though the trading hours are 9 to 5 pm. In response , If I turned up at Halfords at 4.30 pm , I would expect the same level of service as I would at 9am !. It was our first visit to this place and our last. What is the point in posting content on social media almost everyday and proclaiming the excellent customer support on your website when this is the service you receive when you attend ? As a fellow business owner, I hope this feedback finds its way to someone who actually cares about the profile and reputation of the business , as our expectations were high but the staff members really alienated us as future customers. SHOCKING !!