I was able to pass through the website and complete the purchase without providing the necessary documents. The method used is for an email to be sent out to remind me to upload them. I overlooked the email and delayed the goods as a result. Subsequently, after having emailed the documents I have heard nothing further, and have no knowledge of where my product is or when it’s going to be delivered. I do think that the documentary evidence process should be properly integrated with the webpage; it is not appropriate to be able to complete the purchase and spend the money, without production of the documents.
Helpful Report
Posted 4 weeks ago

I am sorry to see you are disappointed with our service.

Emails are sent as soon as purchase is made with PLEASE READ in the title, if documentation is not provided after that then we send out reminder emails too.

As soon as your documentation is provided your plates will have been sent out - we are only able to offer a tracking service to people who have paid for our express shipping option due to the royal mail postage option you chose not providing tracking.

You will also have received 2 emails stating we had received your documents and that you item was being dispatched.

We are also available on the telephone if anyone would like any help during the process.

Thank you for your feedback.
Posted 3 weeks ago
Demon Plates is rated 4.86 based on 3,494 reviews

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