I have recently dealt with the Delta Airlines Lost & Found dept. To say that my experience HORRIFIC would be an understatement ! For an item lost on a plane, the process was done strictly on line with basic "boiler plate" responses. It took exhaustive pressure to finally speak with a Customer Service Rep. and then i got a myriad of excuses / reasons why I probably would not have my item found instead of some positive feedback as to how they could help me. Without going into detail, this was especially aggravating as I had specific information that could have easily pinpointed how to find my lost object. As time passed that option became less likely to work especially since the customer service reps continued to make excuses as to why they could not follow up on the information I had as to the specific date, flight #, and flight attendant that had possession of the lost article. I take full responsibility for losing my article, however, the lack of caring on the part of the Delta employees and their poor and inadequate system is shameful !