I ordered an Olaian 500 Body board on 17/06/18. It was delivered on time, but after unpacking I found 2 dents in the board. I returned the board at my expense on 06/07/18 expecting to have postage costs re-imbursed. This has not happened so far. A replacement board was delivered today 16/07/18, it also is damaged, which was evident without unpacking so I refused to accept it from DHL. To return the item, Decathlon ask you to complete a return statement form (2 sides of A4 = 2 x pdf files) take pictures of damage (2 x jpg's) and also a picture of the delivery details on the package. (1 x jpg). On the 'Contact Us' Form maximum file attachments is 3. (I have 5 to send) The file upload wouldn't work, so I couldn't send any of them, and your Customer Loyalty Team phone number is either not working or no one answers it. Is it any wonder that I think your customer satisfaction feedback is very poor.