READ THIS AND YOU WILL SEE WHY YOU SHOULD NOT USE DEBENHAM PLUS. This was such a debacle that I give you just an outline and spare the details. I tried to buy a fridge for my 84 year old mother who has dementia and is living on her own 3 hours drive from me. Wednesday: Bought and paid online for next day delivery on a Hotpoint fridge explaining the circumstances of my purchase and my mother's condition. Despite their earlier advice Debenhams then told me fridge not available for delivery. So in consultation with Debenhams paid and ordered another next day delivery fridge. Thursday: Next day fridge did not arrive. Told at last moment it had not arrived at depot on time. Delivery company (thepanthergroup) said could not ensure delivery until following week. Several conversations with Debenhams but no offer to reimburse next day delivery charge. Several emails and conversations later was told it would arrive on Saturday morning. Bombarded with emails telling me that fridge would be delivered at 11.30 and to make sure mother was at home and all prepared for the delivery. 10 minutes before delivery time received an email to inform me it would not be delivered. They had forgotten to put fridge on the delivery lorry! Was left waiting for 2 hours on Debenhams Plus customer service helpline. No proper service or solution. Debenhams and courier seem to want to blame each other. Helpful advisor on Debenhams' chatline reimbursed my next day delivery charge and advised the courier to contact me for yet another delivery date. Hours later still waiting for communication from delivery group. So 3 days after my next day delivery order mother still has no fridge Particularly confusing and upsetting for elderly person with a condition. I have since read other comments about Debenhams plus and am surprised that they are still in business