I purchased a television that was listed on as a return with no signs of use. When it arrived I immediately saw that the logo was slightly out on the front of it. Turning it over to put the legs on, I saw that the bezel had been removed and put back on, causing significant damage to the underside of the bezel. I called the helpline straight away (which is not a free number so I had to pay to inform them of the problem) and got through to a very helpful advisor. However, when I reported the issue, he looked on their system and said that the television was listed as an ex-display. This directly contradicted the website listing. Even so, this was a repaired unit, not an ex-display. The advisor (Tom) was polite and apologetic, stating that they get the description from the supplier. Fair enough, these things can happen. He arranged a courier to pick it up the next day. I was refunded without any further issue. I think they should check the units fit the supplier description before selling them. Also, they need to make sure that the web listing matches the system description. Poor experience with the item but great customer service (except for a charged phone number) so I have added a star for that.