Initially the service was good - I knew Anthony from his previous employment and he gave me options that we talked through. There were then some issues with the remortgage going through and I tried repeatedly to contact him and had no response. I finally called the office to be told he was gone - no notification / out of office / voice mail message to tell me. I was still getting spam text messages from ‘him’ however asking me to rate the service! Rebecca then took on my case and was very helpful but the entire process for a simple remortgage took months! To top it all off I have now been advised by Scottish Widows that I can’t make regular overpayments. I discussed this explicitly with Anthony as something I wanted to do, even asking in writing how to get this set up. I wondered why he kept ignoring this question then he finally responded after a number of chases by telling me it was something I would speak to the bank about after it was all done. So all in all a terrible experience. I was sold a mortgage that didn’t meet my requirements, charges weren’t made clear and communication was abismal. Yes I read all of the paperwork but the language isn’t always clear which I why I kept going back asking for clarification which quite frankly was presented in a way that didn’t present the whole picture.