Mis-informed about requiring SA302 when what had been provided to DDSF was fine. I spent a lot of time, while busy, trying to get hold of the "required SA302" when I could ill afford this time wasting. Incorrect literature from DDFS Timing as to when I would receive next correspondence was a week late Biggest issue was that I found out a day after I agreed to the work by DDFS that I could have undertaken the work myself in 5 minutes. I feel I have been conned paying £695 for saving me 5 minutes work. I think DDFS should either charge less (as this is what I paid 2 years ago for much more work involving another lender, conveyancer and surveyor - non of which was required this time) or tell me that this is a very simple product switch to allow me to consider my options properly.