We were really pleased with the whole experience - selecting and receiving carpet tile samples was super quick, then the ordering process was easy. You were proactive in asking if I had any questions or wanted help with the quote. Queries were answered promptly, and we were kept informed of key dates and delivery times. Your emails made me smile, who knew there's so much to get excited about when you buy carpet tiles! The only snag was that the packing boxes had broken apart (point forward for your warehouse people!), but you sent us extra tiles the next day to make up for any damaged ones. We're not floor laying experts but we managed it easily with the adhesive you recommended, and so far they look great! Thanks.