Wanted to carpet a large home office. Ordered some samples from the commercial section of the site. A day later I get a missed call and voicemail to say commercial samples can't be sent to domestic addresses. No follow-up email or call. Sales rep pointed me to smaller domestic range. Ordered 5 samples - only 3 arrived. Emailed to request missing samples. No response. Domestic samples were inferior to commercial grade carpets so gave up and ordered commercial grade from eBay which turned out cheaper. It's a shame as the website and range looked really good but they're not geared up for domestic orders.