Pushy sales people - doubled the quantity of the items I intended to order, repeated emails demanding updates, really unpleasant experience. Unhelpful delivery service - was advised I would be contacted in advance to book in a delivery slot however the courier went ahead without booking this and, obviously, was turned away from the office as we were not prepared to receive the delivery. Some threats from DCTUK advising this would be chargeable (can't understand why as the fault lies entirely elsewhere for not advising us of the delivery slot), thus adding to the unpleasant experience.