I had a very disappointed experience with this shop and I wouldn’t recommend to buy anything from Muswell Hill branch. I bought two pairs of shoes from Muswell Hill branch. They were a size smaller than my size but the shoes come a bit bigger so I thought that would be ok. Also I told the sales person what my size is. I thought even if I try at home properly and have any issue I can return it. I bought them and when I tried them at home , I notice that it’s painful from the sides after a couple of steps and that wouldn’t be comfortable to wear them whole day and I just returned them in a week but got a shock because they said they don’t do refund. Any shops in London they do refund, not just in London , it’s like this everywhere. I said wouldn’t be good to tell me this when I bought them . The shop manager said that it’s says on your receipt. That’s not helpful really even if I read every single line on the receipt. Receipt means you’ve done the shopping and paid for it and all done. I even told the saleswomen that it’s smaller than my size, in this case that wouldn’t be harmful to tell me that they don’t do refund so I wouldn’t take the risk. And when I returned them to the shop, the manager didn’t even try to help , she was like “ sorry , you should have asked before you buy if we do refund. If you didn’t ask , it’s your false, your responsibility “. Very unfriendly, unhelpful. We live in London , you can get refund from everywhere , why should I ask if they accept refund. Wouldn’t be nice to just remind the customers that you don’t do refund? Is that one additional sentence going to make you older , or make you tired? It means after you sell the product you don’t care what happens after that, which is not good. I always try to do shopping from the local businesses but this is not nice return from the shops. I wouldn’t recommend to buy anything from this shop. I believe being honest and clear to the customer is important and in this shop there is no honesty. They aim to sell their product and don’t care the rest. If you don’t want to have a trouble and ruin your day then avoid doing shopping from this shop.