Products - not bad quality . Customer service very poor. My parcel was delivered to my neighbour. She did not bother to return it to me and opened my bag, probably wanted to keep my order. I emailed this company to be told they were going to do an investigation and find where my parcel was delivered? Where? To my address that was my neighbours' address. What a joke! I assume that the answer would have been: "we have investigated and the parcel was delivered to the address, sorry, goodbye, thank you for ordering from us." I have asked to be given the company's phone number and they omitted this question. I would not recommend this company mainly because if the order is delivered at the wrong address, they will just do an investigation with the post...nothing more. No regrets, no worries, no refunds and hiding their phone number. I understand not your fault for parcel being delivered at the wrong address but your answers could definitely be warmer and more reassuring!