It's fine if your order is right the first time. But a real headache if there are any issues. We ordered a pair of Revolution tap shoes, but got sent the wrong size. Dance Direct sent us the American size instead. So we returned them, hoping to get the right ones in exchange, as our daughter desperately needs them for a show coming up. After leaving it a couple of weeks, we emailed them, got told they couldn't update us, then emailed again a week or so later... got no reply... and have had to keep badgering them... only to eventually be told they don't have the right size in stock! Now we're really struggling to find the right shoes in the short time we have left before her show. It's been a major headache. Absolutely awful customer service.