I placed a large order of 9 pieces of bedroom furniture in total. We changed our mind on two pieces as we felt we didn't need them after all. Those two pieces we left in the box and didn't even open the box, let alone unpack them. I requested a return which was processed - although be aware you have to arrange an pay for this yourself but that is not the issue here. I have a business account with DHL so used them as they are excellent and I have never had an issue with them (I ship fragile porcelain products with them several times a week). However, upon returning the items, I receive an e-mail to say that one piece of furniture is chipped and they are deducting 10% from my refund. I depute this to advise we didn't even open the box, the furniture was completely untouched. They then advise me to claim with my couriers for damage. I argued that the furniture could have arrived in this condition to us in the first place and it could have been their couriers and they cannot prove it did not arrive with us with a chip. In any case, if a courier did damage the piece, then the packaging is not adequate. Also worth mentioning that one of the things we did keep (a desk) had a whole piece of veneer missing so clearly things are not checked thoroughly before they leave the warehouse. Really disappointing service from this company and wont be using them again. I advise anyone making a return to unpack and photograph everything before it leaves you.