Terrible company, worst customer service, misleading returns policy, I have lost £900. Please AVOID. Product quality is awful. We bought a 2-seater and 3-seater sofa from them. The 2-seater was faulty, we provided photo evidence the company is refusing to accept. When I asked for return and refund, I was told that they will not collect the faulty item because we have to unpack it and provide a video to prove that the problem is with the item (and not us!). Shocking that their customer service person was blaming me for not being able to assemble the sofa. They will not collect the 3-seater because it doesn’t matter that we don’t like the quality of the product. We were told that if we want to arrange a return, we have to arrange a third-party courier and pay the cost of shipping to their place in Coventry. They will then inspect the items and only give us a full refund if the items can be sold at full price. Do not buy from them.