Terrible customer service experience from start to finish. I received a mirror for Christmas. It turned up and was damaged and scratched. I emailed twice to discuss the returns process and both were ignored. I called in and was told I couldn't talk to them and they hadn't received my email. They then told me other customer's products looked similar to mine and that's how the mirror is even though it looks completely different in the product photos. I was also told that as damage wasn't reported in 30 days from delivery so they wouldn't receive the return. I received the time as a Christmas gift so couldn't report it any earlier. Zero empathy, compassion, flexibility or friendliness. I will never order from them again.