The chair design is good and I successfully put together the chair at arrival. However, I found that the foam on the back rest gets de-shaped when we tighten the screws and the velvet fabric becomes lose. This looks quite bad. Furthermore, the black lining under the seat protrudes out from the edges and the front of the chair. This looks quite bad and kills the look of the chair (shows shabby workmanship). I reached out to DAALS to review and help with this. Despite providing several pictures and explanations, DAALS refuse to accept that the product has issues. They have suggested I need to buy a velvet brush and that would help resolve the issues with the foam and bad workmanship. Completely appalled at the response. I want to return this chair for a refund/exchange but DAALS is not accepting it. Never buying from them again. After all of this fiasco, I had a look at the reviews on their website for this chair just to see if other buyers faced the same issues. Almost all of them have posted pictures of the chair with a loose cushion concealing the area where the foam may have been de-shaped. Looks like a few scam (self generated) reviews to make the rating look good. I wanted to upload photos with my review but there is no option to do so. So looks like the reviews with photos are fake done by the company itself (or paid reviews). All in all, if you buy from them, you are stuck with them. One of the worse customer service I have seen