The size of perspex sheet I ordered required special dispatch (at higher cost). It sat in a corner of my office for a few days as I was busy with work. The item arrived in a cardboard box with four small folded spongy bits (one on each corner). When I opened it, I found that one corner was broken off into six or so pieces. It was then I saw the sticker on the box saying basically ‘do not accept delivery without checking contents’ and ‘ any issues must be raised in 24 hours’ . I imagine that this is not the first issue of this kind. I accept that legally I should have intercepted the delivery driver and made them wait while I unpacked and checked it, but in the real world, I feel that the packing was inadequate and not up to the job for this kind of material. It’s not some kind of mystery process. 50p worth of bubble wrap would have done the job. So, you might save a tiny amount on your margin, but you then get an unhappy client who is motivated to respond in detail to your request for a review.