Penny Freeman
I do not feel I should have to pay for expedited delivery but feel you should ship my business cards expedited delivery at your expense. WOULDN'T YOU AGREE. PLEASE RESPOND TO THIS MESSAGE First, I would like to say Jaime in Custer Service was very, very helpful in designing my business card - it looks great! My issue is as follows: Since I had ordered my business cards initially on November 7th at which time, I paid you $43.14 (payment was deducted from my account on November 7th). I just reordered my business cards, and I requested "standard" delivery, but payment of $43.14 was deducted from my checking account AGAIN today, November 10th for a total of $43.14! I did not request expediated delivery, and why would I have to repay when I already paid for them. This issue has taken way too much time already! I knew I ordered them but, to get this issue resolved I had to called and emailed several times just to be informed that you couldn't find my order and was asked to resubmit payment for something I already purchased and paid for. Then to be charged an expedited service delivery when I did not request expedited delivery, but specifically checked the box, circle for STANDARD service delivery. OH, NOT TO MENTION THE ISSUE WITH MY SIGNS AND POSTS DELIVER - I ordered signs and paid a total of $141.48 on November 2nd. MY SIGNS ARRIVED, BUT ONLY THE POSTS WERE IN THE BOX! What The... I would like my reimbursement of $43.14 for my business cards, since I was charged twice, and feel the expedited service fee should be reimbursed to me, since I did not request expediated service delivery. I do feel due to all the issues and time I have spent on these issue THAT Custom Real Estate Signs should send my purchase expediated service delivery AT THEIR, YOUR, EXPENSE WHICH WOULD PROVE GOOD CUSTOMER SERVICE SKILLS.
1 year ago
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Custom Real Estate Signs has a 4.5 average rating from 11,755 reviews

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