I ordered three pairs of curtains. Five curtains were OK but the sixth was impossible to get to hang straight despite ironing, re-ironing and attaching lead weights to the hem. I contacted Curtains2go by email and attached photographs. They then asked for more photos which I sent along with photos taken from outside showing the curtain was not hanging correctly. They then asked that I take down the curtain, lay it on the floor and photograph the stitching. I replied that the curtain was 1.78 high and my husband was 78 and I am almost 70 and we had no desire to do this. I had more than adequately shown I had a problem and the cause of it was theirs to sort. I got nowhere. They are still asking for photos of the curtain laying on the floor. Very bad customer service considering I had, in the previous two months, purchased four window blinds from them. I wouldn't recommend anyone to use them.