Battery for Pavilion 6030sa laptop From beginning to end this order went very wrong. The customer service assistant, after I gave her the correct address twice, put the wrong address and the item was delivered two doors away. Having had two emails and two texts from DPD confirming that delivery was on its way, they didn't bother to text when they had the item refused, to find out where I was. (SAME POSTCODE) I was then told that it would be delivered the next day and the delivery fee would be refunded. (Still has not happened) I got an email again telling me to"ensure" I was at the delivery address, which was again wrong. However, It did arrive and was signed for by a colleague. When the IT team put the battery in it overheated and crashed my laptop. I called telling them that the website stated that "suitable laptops for the battery" did not even include mine and ask about returning the battery and was told it will be collected "between 9.00 and 10.00 on Monday 9th Feb". I received an email stating collection would be between 09.00 and 12.00!! It had not happened by 13.00 so I called and was told that there was no explanation for why and it would definitely be collected by 17.30. I had previously told all advisors spoken to that we close at 17.00. This has been a complete nightmare and there will be no future orders. This feedback is going on the council staff website and facebook as well as here. It is now 15.30 and no sign of DPD as yet. Will I now have to go through the same shambles to get my refund, if and when the battery is ever collected?