After waiting nearly a month for the RF toning device to arrive, it came broken. It would not charge and it would not turn on. There is no phone number or direct way to contact customer service. After one week and 11 attempts, I finally heard from somebody only after I wrote a negative review on TrustPilot. She sent me a form with complicated instructions for returning it under warranty. I made a mistake on the form so that it would show up as an exchange, not a refund, and didn't include the Warranty number so the return would not be accepted since it is open. I immediately asked for a new link so I could resubmit and after 9 attempts, I am still not hearing from anybody. I have opened a dispute with my bank. A total scam. And the green tea serum is drying and useless.