I’ve read the good reviews about Crystal palace and as my cousin booked the tickets to India with them I gave it a go ! It was the worst agency I’ve ever experienced ! First of all , most of the operators are frauds as they have ‘English style ‘ names such as Aron Smith and Daisy Swanson , as you can imagine these guys are based in India and these are not their real names ! Why are the hiding their real names you might be wondering ! Yes you guesses it well , to get away with all their scams and frauds and deceiving their customers without getting into trouble ! I booked my tickets with ‘Aron Smith ‘ who appeared friendly and nice to talk to at first ! Booked a ticket to India with a multi stop to Sri Lanka on Sri Lankan airlines 30/04 on ref CTUK151647 for travel between 26th May and 16th of June with a stop over in Sri Lanka ( I payed extra for flexible tickets so in total £3000 ) ! On May 18th the government of UK put a ban on travel to Sri Lanka due the political situation there ! This is when their real face appeared ! Sri Lankan airlines told me that I’m entitled for full refund due to the government notice ( I’ve also got a friend who works for the airline who confirmed this ) ! When I contracted this Aron Smith he informed me that cancellation fees would apply and I will lose all my money but the airlines told me that the agent is able to apply for a full refund due to the political Situation ! This Aron smith made it look like as if he was doing me a favour and trying to get a better deal for me just for India trip which on the day of discussing costed only £1700 return on their own website but instead of refunding me £3000 for the multi trip ticket I payed and re charging me £1700 for a new tickets to India they ‘ refunded me , £400 out of my £3000 and they made a hefty money of £900 out of my tickets ! These guys are frauds , they seems so nice on the phone but in face they try to steal every penny out of the customers ! We booked 8 tickets with these guys but we have learned our lessons and will never use them again! Aron Smith is a cheat and in fact a scammer . I’ve added screen shots for your info