I am not sure what is going on with the company. While they successfully booked my flight tickets, they have been more than disappointing in processing a flight change request I made. They made they issue more complicated than ought to be. I was told by the airline (when I eventually called the airline directly). They even made it somewhat impossible for the airline to help me directly. To add to that, I was charged a fee to effect the ticket change and was told I would be getting a refund which they have not made. I emailed a reminder twice but did not get any response back. I called to speak to them directly and the person that answered the call said a colleague who could help me was on the phone and would call me back. When I asked to speak to any manager, I was told that all managers where in training all day. This just sounded so muck like an absolute joke. I have just made a request to my credit card company to help me get my money back.
2 years ago
Crystal Travel has a
4.5
average rating
from
865
reviews
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