Very slow in answering simple emails.

I will move on to a different accounting company, I don't mind spend more if the service is good, so far has been poor, overal is like I am paying for an excel spreadsheet not an accounting service.
Hi Diego, I'm very sorry to hear you have experienced a some concerns during your first week with us. I can see that you've been with us for 5 days and we've been able to reply within an hour of each email so far until yesterday evening.

I will make sure that your account manager gets in touch asap and I'm more than happy to have a chat about your experiences so far.

We will always aim to get back to our clients within a few hours of receiving an email and guaranteed on the same day, if received within normal working hours.

I am confident that we will be able to resolve any issues that you have and I would hope that you feel comfortable in allowing us a little more time to show you what we can do in terms of the software.

Warm regards
We're pleased to see that you have remain a Crunch client and have even gone on to recommend a colleague.

Kind regards
Crunch is rated 4.20 based on 279 reviews

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Alice, Customer Support

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