My account manager suddenly left the company shortly after we completed my onboarding and none of the initiatives or specifics of my account were apparently handed over to my new point of contact. The anonymised way in which you must communicate with Crunch through support@crunch.co.uk makes it feel like all your requirements are simply being fed into a very generalised model that caters for the majority of customers, but perhaps doesn't perfectly fit those with slightly different requirements. I'm trying to leave Crunch at the moment and have been waiting for over 3 weeks to receive a meaningful reply to my emailed notice of termination. Their software is also very poor compared to something like FreeAgent. It gets the job done, but feels like something developers cobbled together with very little input from a UX designer.