Absolute mess. All the advice they gave me was either wrong or so poorly communicated as to be ineffectual. Filed my VAT 3 weeks late despite me calling up several times to try and push it along. Now I am still getting letters from HMRC asking me where the money I owe them is despite it having been paid immediately. I feel like I have been completely ripped off and effectively paid for nothing but headaches and a waste of time. It's worth paying a bit extra for a higher level of service. I can honestly say I'd have been better off going it alone with a spreadsheet.