I've worked for myself for 11 years now and like most people I have focused on the work and trusted my accountants to keep me safe and legal. After 9 years I found the previous bunch had been doing a terrible job on my behalf resulting in many fines and finally a large refund from HMRC. I needed a change and happened upon Crunch. What a breath of fresh air! Their website is slick but more importantly so are their people. I used to dread calling the accountants yet now it's like a lesson is customer service every time. It doesn't seem to matter who I speak to they are all highly profession, yet human and approachable. My Account Manager ('Stephen') exemplifies these qualities. Always there to answer my call and help me navigate the system, advice on a particular issue or pass me on to an accountant when needed. I have one referral to date and there will be many more to come just don't lose sight that it's people like Stephen that will keep me a loyal, vocal customer for years to come!