I have a very simple contractor business with Crunch for 2 years. During this time, there was minimal service, which is partly expected. At the request in August, to close accounts, the process was disorganised and passed through a number of teams which I needed to be explain from the start a few times. Finally they advised they could finish the books in October 2016. After much chasing and extensions, I have now been told it will not be until March 2017. Speaking as an accountant, it is the simplest set of books you can possibly have and everything is wrapped up, I cannot understand the delay. The communication is very poor and the standard of work is low
Hi there,
My name's Andy and I'm the Client Experience Manager here at Crunch. I'm very sorry to hear that there have been delays in producing the closing accounts and will arrange to have these fast-tracked as soon as possible. We strive to maintain excellent turnaround times on all accounts but I can see that we have let you down in this instance so I am sorry.

I'll be in touch as soon as I've spoken to the closures team handling your accounts.

Many thanks
Crunch is rated 4.20 based on 279 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support

Start Your Free Trial