Crunch has the WORST service I have ever experienced. As a freelancer setting up a limited company for the first time, I needed some support about how best to optimise my personal and company tax affairs. Crunch were unable to provide this service, instead taking a 'one size fits all approach.' My account manager knew absolutely nothing about accounting and when I had a question about the specifics of taxation would simply link me to pages on HRMC's website which I had already read without offering any further advice on the issue or bothering to ask one of the professional accountants who work there (who I assume are too snowed under to actually do anything useful). At one stage my account advisor even gave incorrect tax advice which could have cost me the best part of £10,000. When I left Crunch there was no formal hand over process. I have had to regularly call Crunch to find out basic details like my login number for Companies House and to receive post that was erroneously sent there in error. I strongly advise you to look elsewhere if you are looking for genuine accounting advice. Crunch is little more than software with tech support. I would like at other options such as Xero.