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Customer Service
Would Work With Again yes
"I've been with Crunch on-and-off since 2012 and have recently started up with them again. I must say that they were better in 2012 as their service and advice was better and the customer service team was more responsive. They have still prompted me for all the important things which has saved me a lot of grief with HMRC in the past. However, my recent account manager has been making an effort to get things done and it is early days for my new company, so we'll see how things go this year. The referral feature is helpful for small businesses like myself, so that can be helpful. I've noticed that the software hasn't improved much since it came out. For my self-employed work, I use free software which links to my bank account - for free - and it also provides a free app that allows unlimited logging of expenses - for free. The Snap app that Crunch provides is limited to 15 uploads a month and requires you to pay £5.50 per month for Unlimited. The app doesn't look like it has been updated since it first came out and the reviews seem to reflect this. Their accounting software still doesn't allow you to create an estimate or quote from scratch that can later be converted into an invoice while my free software can do this with no issues. I can also accept card payments with Stripe with no monthly cost with my free software. I hope Crunch update their features soon as it just bumps up the price of their subscription beyond what it's worth. I'll update this review later this year."
Helpful Report
Posted 3 years ago
Hi Chris,

Thank you for posting a detailed review of the Crunch service although I'm sorry that you feel the service aspect has dropped in recent times. If possible I'd like to understand more about this so I can review your concerns in more detail. If it's OK with you, I'd like to drop you a quick email today or if you would prefer a call, please let me know and I'll be happy to chat.

I'd also be interested in finding out more about the software you're using for the self employed elements of your work as it sounds really interesting - we've recently formed a partnership with Freeagent specifically for Sole Traders and so it would be a good opportunity for us to review other software for this market.

With regards to the estimates / quotes feature, we implemented this a couple of years ago. It was requested by some of our clients and so we developed a simple, easy to use, tool that allows you to do this in Crunch Platform.

https://help.crunch.co.uk/customer/en/portal/articles/2031807-how-to-create-an-estimate-or-quote?b_id=6419

Stripe is a very handy method of taking payments online and this is something that we would like to see considered for a future release. We have created a basic integration with GoCardless however there is a clear need to expand our features to accommodate all Payment Processing accounts.

Thank you for taking the time to provide a review and it's fantastic to see that you have been a customer of ours for so many years.

Look forward to hearing from you.

Many thanks
Posted 3 years ago
Crunch is rated 4.24 based on 276 reviews

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