I've been with Crunch on-and-off since 2012 and have recently started up with them again. I must say that they were better in 2012 as their service and advice was better and the customer service team was more responsive. They have still prompted me for all the important things which has saved me a lot of grief with HMRC in the past. However, my recent account manager has been making an effort to get things done and it is early days for my new company, so we'll see how things go this year. The referral feature is helpful for small businesses like myself, so that can be helpful. I've noticed that the software hasn't improved much since it came out. For my self-employed work, I use free software which links to my bank account - for free - and it also provides a free app that allows unlimited logging of expenses - for free. The Snap app that Crunch provides is limited to 15 uploads a month and requires you to pay £5.50 per month for Unlimited. The app doesn't look like it has been updated since it first came out and the reviews seem to reflect this. Their accounting software still doesn't allow you to create an estimate or quote from scratch that can later be converted into an invoice while my free software can do this with no issues. I can also accept card payments with Stripe with no monthly cost with my free software. I hope Crunch update their features soon as it just bumps up the price of their subscription beyond what it's worth. I'll update this review later this year.