Very unhappy with the level of service and online app. Having trainee staff enter into my account and make changes to my accounts without my permission is completely unacceptable. I have paid for a review and had no action from this as I was promised. I was incorrectly filed in the wrong VAT scheme under a business sector that I am not in. Yes, the responses are swift but often completely unhelpful. I pay for an accounting company because I do not understand a lot of the processes as that is not my expertise, I don't feel that I've had any benefit from paying Crunch each month. There are free accountancy online apps out there that would have been just as much use and reading the HMRC guides as I am simply given a link to the same text anyway if I have a challenging issue. If I could get my money back I would. I recommended Crunch in my first few weeks and unfortunately my colleague has had an equally awful experience. If you have simple accounts and do not find taxes and accounting daunting then they may well be a fine company for you, but if you need help to understand and have a complex company or service that needs attention then I would steer clear and get professional advice.