Hello Joe, Following our previous correspondence, I can now confirm that in the end I had to discard of a total of x8 coffee pods of different varieties due to the issues explained in my original email of 9/5/19 (see below) I have today placed a new order with CRU: CRU Kafe Order #1000240913 I thought it would be a good idea to get in touch at this point so perhaps you could arrange appropriate refund as you see fit. Best regards, Víctor Noguera From: CRU Kafe (Support) Sent: 10 May 2019 10:40:00 To: Victor Noguera Subject: [CRU Kafe Ltd.] Re: Re: CRU Kafe - Tracking Information ##- Please type your reply above this line -## Your request (9041) has been updated. To add additional comments, reply to this email. CRU Kafe (CRU Kafe Ltd.) May 10, 10:39 BST Victor, Thanks for getting in contact - and sorry to hear about your experience, I appreciate it's just not up to scratch. Depending on what you'd prefer, I'm more than happy to either send replacements or refund those which have been damaged? Realise this might be a bit difficult to tell at this stage so I will keep this refund open for as long as you need. To be completely honest we've had a couple of issues with DPD over the last couple of weeks, so we are looking for an alternative as I type! All the best, Joe