I Have to be honest when putting reviews and my score is based on overall experience , our first booking was cancelled due to covid and we got offered FCC the agent made a mistake in the amount of credit we were getting and they were not able to honour it, Paul who booked our future cruise was amazing trying to get us the best deal and helping with suggestions etc , after a lot of issues with our first cruise with cruise 118 Paul has restored my faith and given the level of customer service that customers want , I think previous agent could learn from him , well done Paul and thanks my score would be a lot higher had we have dealt with Paul from the start